Resume/ CV

Experience

IT LAN Administrator, Americas Mining Corporation, Sahuarita, AZ

One of two admins responsible for monitoring, troubleshooting, maintenance, repair and installation of IT infrastructure at two multi-building mining facilities.

  • Reports (Backups, Bandwidth, Activity)
  • Documentation (Network Diagrams, Inventory)
  • Network analysis and troubleshooting (SolarWinds, Barracuda Web Filter, Scrutinizer, Wireshark, Riverbed Web Accelerator)
  • Troubleshoot and repair/replace network equipment (Switches, Routers, Wireless, Ethernet, Fiber Convertors, Network Appliances)
  • Maintain Cisco Wireless LAN Controller (WLC)
  • Maintain ten Wireless Access Points (WAP)
  • Monitor and Maintain four T1 connections to provide WAN access to our facilities, data-centers and Citrix farms in Arizona, Texas, Ohio and Mexico
  • Wireless connectivity for mobile devices
  • Digital Signage (Server, Software, endpoints)
  • Kronos Time Clocks
  • Three VMWare ESXi Hosts with 23 guests
  • Windows 2008, 2012, 2012R2
  • Microsoft SQL Server
  • Microsoft IIS Server
  • Multiple Print Servers
  • Active Directory
  • File Sharing and Permission Management
  • Group Policy Management
  • Backups (Dell vRanger and Backup Exec)
  • File Recovery
  • 87 Printers
  • Provide user support for PC’s, Software (Office, AutoCAD), Citrix and SAP.
  • Windows XP, 7, 8.1 and 10
  • Train users as needed for technology
  • Preparation and deployment of PC’s, printers and mobile devices

IT Backup and Disaster Recovery Administrator, Integrated Axis Group, Tucson, AZ — 07/2013 – Present

Daily monitoring, reporting and repair of over 600+ client backup systems for 300+ clients.

  • Monitor and maintain offsite cloud storage at multiple data centers
  • Monitor and maintain multiple cloud storage technologies for various cloud backup solutions
  • Configure StorageCraft, Ctera, Intronis, Veeam and other backup systems for Clients as needed
  • Configure and assist deployment of Network Attached Storage (NAS) devices
  • Configure and assist deployment of Backup Disaster Recovery Devices (BDR)
  • On-board backup solutions for new clients
  • Design and deploy local, cloud and hybrid backup solutions for small business up to enterprise clients
  • Troubleshoot backup and storage issues
  • Draft backup documentation
  • Support sales process for new or existing customers by providing technical assistance
  • Manage activities of the Backup and Disaster Recovery Technicians as needed
  • Train and mentor Backup and Disaster Recovery Technicians as needed
  • Perform disaster recovery operations as needed
  • Perform data restoration as necessary
  • Deliver periodic training to IAG team members regarding current or forthcoming technologies in use or being offered by IAG

IT Support Technician, Locke Systems IT Services, Fife, WA — 11/2012 – 06/2013

Provide field and remote support, troubleshooting, repair, installation and maintenance of computer, laptop, printer, server and network systems for small to medium size business computer and network systems;

IT Small Business Consultant, GoTech911, Tacoma, WA — 08/2005- 07/2012

  • IT Support and Consulting
    • Provided to businesses, government agencies, churches and schools in the Puget Sound region of Washington State
  • Website Design and Development
    • Graphic Design, CMS implementation and maintenance (WordPress and Joomla!), Search Engine Optimization services, and content writing.
  • Prompt Printer Repair Service
    • Subcontract to provide expert printer repair for Laser, Color Laser, Inkjet and Plotters for the Puget Sound Region.

Field Service Engineer, Hewlett-Packard, Tacoma, WA — 08/2002- 09/2009

  • Responsible Territory Consisted of 27 Bank of America Branches
  • Server Hardware Maintenance and Repair
  • Workstation Hardware Maintenance and Repair
  • Laptop Maintenance and Repair
  • Printer Maintenance and Repair
  • Network Troubleshooting
  • On-Call Emergency Response

Service department Manager, Laptops+, Tucson, AZ — 09/2000- 01/2002

Service, troubleshoot, diagnose, and repair desktop and laptop computers; Design, estimate, build, configure, and maintain small to medium size business network systems; Design, build, and maintain company website; Instruct technical workshops for Laptops + educational department; Co-host Laptops Live weekly radio program; Parts management;

Computer Technician, Compusa, Tucson, AZ — 08/2000- 02/2001

Service, troubleshoot, and repair computer desktop, and laptop computers (hardware and software); Parts ordering; RMA requests; Insurance quotes

Technical Support Engineer, Keane inc., tucson, AZ — 03/1998- 01/2000

Advanced tech support for several Microsoft products (MSN, IE4, Plus!98, Windows 9x, and FrontPage); Technical writing for publication in Microsoft’s internal and external Knowledge Base.

Computer Technician, Tucson Computers, tucson, AZ — 05/1998- 09/1999

Repair, configure and upgrade new and used PC’s and workstations; Technical consulting for potential clients; Provide telephone support for new PC’s; Parts testing; Quality control testing

Computer Technician, CompuCare, Wenatchee, WA — 04/1995- 01/1998

Repair, configure, upgrade and build new PC’s, workstations, and servers; Inventory; Scheduling; Service counter; Customer service; Telephone support; Technical Consulting;

Skills

  • Excellent communications skills and comprehensive computer skills
  • Expert knowledge and troubleshooting skills with all Microsoft operating systems
  • Proven ability to troubleshoot, diagnose, and repair personal computer, workstation, server, and portable computer system hardware
  • Apple/ Macintosh hardware and software support
  • Apple xServe (Open Directory, Mail, DNS, Apache, iCal, iChat, Apple Remote Desktop, DHCP)
  • Advanced Printer repair (laser, color laser, inkjet, dot matrix)
  • Advanced Laptop/ Notebook repair
  • Tested ability to build an entire network infrastructure (PC or Mac) from the ground up
  • Parallels Server installation and administration
  • Exchange Server installation, configuration, administration, troubleshooting, and repair
  • Works well under pressure and against deadlines
  • Uncanny ability to explain even difficult technical subjects in everyday terms
  • Ability to work with a variety of individuals and groups (instructors, students, support personnel, administration, contractors, employees customers, and clients)
  • Experienced project lead who works well with contractors to plan goals and meet deadlines
  • Network equipment installation, and configuration (routers, firewalls, switches, vpn, fiber)
  • Experience includes: Apple (xServe, OSx 10.4+), Linux, Microsoft (Windows, Windows Server, Exchange Server, Terminal Server), Unix, Acer, Compaq, Dell, Fujitsu, IBM, Lenovo, Lexmark, Barricuda, Cisco, D-Link, Netgear, Watchguard, Quickbooks Pro 2000+, Parallels Server

Profile

16 years of professional experience working as a Computer Technician, Help desk Technician, Service Manager, Field Service Technician, and IT Consultant. Has a proven ability to build, install, configure, troubleshoot, diagnose and repair nearly all types of computer technology including:

  • PC Hardware and Software
  • Laptop Hardware
  • Server Hardware, Software and Services
  • Printer Hardware
  • Apple /Mac Hardware and Software
  • Apple xServe Hardware, Software and Services
  • Network Hardware
  • Complete Network Infrastructure

Technical Coursework and Certification

Microsoft (Transcript Available at https://mcp.microsoft.com/Anonymous//Transcript//Validate| Transcript ID: 880045 | Access Code: 12345678)

70-270 Installing, Configuring and Administering Windows XP Professional 20-Apr-2004
70-073 Implementing and Supporting NT 4.0 Workstation 09-Sept-1999
70-058 Networking Essentials 05-Nov-1998

CompTIA (Transcript available at https://www.certmetrics.com/comptia/public/transcript.aspx?transcript=T12YG112121E1BTG)

220-121 A+ Core Services Technician Exam 11-Aug-2000
220-122 A+ DOS/Microsoft WIndows Service Technician Exam 11-Aug-2000
N10-002 Network+ 2002 Exam 29-July-2003
SK0-001 Server+ Exam 16-Mar-2004

Warranty Certifications

  • Dell
  • HP
  • IBM
  • Lenovo
  • Lexmark